Refund policy

Thank you for choosing Kolja Cigars LLC for your cigar and lifestyle needs. We appreciate your business and are committed to providing you with high-quality products. Please take a moment to review our return policy for apparel and accessories.

1. Apparel and Accessories Return Eligibility:

• Only unused and unworn items are eligible for return.
• All original tags and packaging must be intact.
• Returns must be initiated within 7 days of receiving the order.

2. Exclusions:

• Cigars are non-returnable and non-refundable.
• Due to the nature of our products, cigars cannot be returned for health and safety reasons.

3. Returns Process:

• To initiate a return for eligible items, please contact customer service. info@koljacigars.com.
• Clearly state the reason for the return and include your order number in the return package.

4. Refund Process:

• Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original method of payment.

5. Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

6. Non-Returnable Items:

• For hygiene reasons, certain items such as hats and apparel that show signs of wear cannot be returned.

7. Exchange Policy:

• We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

8. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

9. Contact Information:

• If you have any questions or concerns regarding our return policy, please reach out to our customer service team at info@koljacigars.com.